Las Dunas: A Disappointing Fizzle, Followed by Buenavista's Sparkling Rescue
My wife and I embarked on a Cuban adventure, our hearts set on experiencing the renowned hospitality of Las Dunas. From the outset, however, things went downhill faster than a mojito gone flat.
Our shuttle ride commenced pleasantly, offering smiles and handshakes from a welcoming gentleman. Alas, upon arrival at Las Dunas, our excitement plummeted into confusion. Disoriented by the unfamiliar layout, we sought guidance from the front desk. Here, the magic vanished. The young lady, seemingly burdened by our mere presence, waved us off with a dismissive gesture while engrossed in her phone.
Determined to salvage the evening, we stumbled upon a dimly lit area bustling with staff. Mistaking it for the restaurant, we decided to enjoy a drink while waiting. This, too, proved futile, devoid of any remarkable experience. Thankfully, a fantastic young server finally steered us towards the actual dining hall, already well into service.
Hoping for delicious buffets to redeem the evening, we encountered long lines and unappetizing options. The promised feast transformed into a meager plate of cold cuts and olives, accompanied by overly bitter wine. Disillusioned and eager to return to our haven at Melia Buenavista, we faced another hurdle. Requests for a shuttle back were flatly denied, forcing us to endure a grueling hour and a half at Las Dunas.
Two overly strong cocktails did little to ease the frustration. Finally, at 8:50 PM, our chariot of escape arrived, whisking us back to Buenavista. There, our incredible butler, Eliney, awaited with disbelief at our ordeal. With sincere apologies, she swiftly arranged a delightful dinner, complete with delectable food, fine wine, and genuine laughter. Buenavista had not only rescued our evening but reminded us of the true Cuban spirit - warm, welcoming, and infused with joy.
While Las Dunas cast a shadow of disappointment, Buenavista shone brightly, reminding us of the beauty and warmth that truly defines Cuba. This adventure served as a stark contrast, highlighting the power of exceptional service and genuine hospitality to turn a potentially disastrous experience into a cherished memory. So, remember, travelers, even amidst disappointments, there's always a Buenavista waiting around the corner, ready to restore your faith in the magic of Cuba.